Time isn’t just hours, minutes, and seconds. There’s a different kind of time — not invented by us or powered by batteries. It’s each person’s internal circadian time, which quietly governs nearly every biological system in our bodies — from sleep and alertness to metabolism and immune function — and can vary significantly between people.

The undisputed leader
in circadian technology

At Timeshifter, we translate complex circadian science into practical, high-impact products that address challenges affecting billions, each using the same core technology. Our first product — a jet lag app — is now the most downloaded in the world. Our second is designed to help shift workers improve sleep, health, and quality of life, while enhancing safety and boosting productivity. Timeshifter is also trusted where circadian control is mission-critical, from space missions to elite sports. As we enter the next frontier of personalized medicine, we’re exploring how Timeshifter can serve as the clock for delivering healthcare aligned with each person’s biology.

Role overview:

As Customer Success Manager at Timeshifter, you will lead the onboarding and success of our strategic channel partners in the travel and hospitality industries — as well as our first business customers for the new shift work app. You’ll ensure seamless integration, strong adoption, and lasting impact across their organizations.

This is a high-impact role ideal for someone with a strong agency background, who thrives at the intersection of strategy, creativity, execution, and relationship management. You’ll take a proactive approach to driving value, optimizing collaboration, and ensuring partners and customers get the most out of Timeshifter’s solutions.

You’ll also work cross-functionally with marketing, product, and sales teams to enhance the customer experience and fuel business growth.

What you will do:

• Lead the onboarding of new customers and partners, ensuring a smooth rollout and efficient integration where needed.

• Design and execute engagement strategies that drive adoption, retention, and measurable success across partner and customer organizations.

• Serve as the primary point of contact, offering strategic guidance, hands-on support, and continuous optimization.

• Track performance metrics, analyze customer and partner data, and deliver actionable insights to improve outcomes.

• Collaborate with marketing and product teams to create enablement resources, training programs, and communication strategies.

• Identify and pursue opportunities to grow existing relationships in partnership with the sales team.

• Advocate for customer and partner needs, ensuring their feedback shapes product development and go-to-market plans.

• Manage a portfolio of relationships, balancing proactive engagement with responsive support to deliver an exceptional experience.
  

This is a pivotal role that directly impacts millions of lives by redefining how circadian science addresses health, safety, and performance challenges.

At Timeshifter, you will be part of a passionate, collaborative team dedicated to advancing circadian science. At Timeshifter, we value innovation, work-life balance, and making a real-world impact. We offer flexible working arrangements and the opportunity to grow into a leadership role within a fast-growing company.

Timeshifter is committed to building an inclusive team and encourages candidates from all backgrounds and experiences to apply. Diversity drives our innovation.

Requirements:

• 7–10 years of experience in customer success, account management, or partner management, ideally within an agency or client-facing environment.

• Proven ability to manage and grow B2B customer and partner relationships, preferably in the travel, hospitality, or technology sectors.

• Exceptional relationship-building and communication skills, with the ability to engage and influence stakeholders at all levels, both internally and externally.

• Strong analytical mindset, with experience using performance data to generate insights and make informed decisions that improve customer and partner outcomes.

• Demonstrated ability to work cross-functionally with marketing, product, and sales teams to ensure a cohesive and impactful customer and partner experience.

• Highly organized and self-motivated, with the ability to manage multiple projects and priorities in a fast-paced environment.

• Experience designing and delivering training and enablement programs for both customers and partners.

• Strong project management skills and experience working in a fast-paced, high-growth environment.

Compensation package:

We offer a highly competitive compensation package that includes a market-leading salary, stock options, and a comprehensive benefits program. You will receive premium medical, dental, and vision coverage, along with additional perks designed to support your long-term health, well-being, and financial security.

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